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Wrong Security Answers Please Try Again

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Fix mutual bug with 2-Step Verification

Lost or stolen telephone

Nosotros recommend yous:

  • Sign out of the lost or stolen phone.
  • Change your Google Business relationship password.

Yous have several ways you can get dorsum into your business relationship, depending on your circumstances.

Utilize backup options

If you've lost access to your primary phone, you can verify information technology'due south you lot with:

  • Some other telephone signed in to your Google Business relationship.
  • Another phone number you've added in the 2-Step Verification department of your Google Account.
  • A backup code y'all previously saved.
  • A security primal y'all've added in the 2-Stride Verification section of your Google Business relationship.

Sign in from a trusted device

If y'all previously signed in from a device and checked the box next to "Don't enquire again on this calculator," you might be able to sign in from that device without a 2nd verification pace. Later you sign in to your Google Business relationship, you lot can manage your verification methods.

Become a new phone from your carrier

If you lose your telephone, you tin can enquire your carrier to transfer your phone number to a new phone or SIM bill of fare.

Recover your business relationship

My security cardinal was lost or stolen

Choose the right steps to get back into your business relationship, based on if you set upwardly some other 2d footstep, like:

  • Verification codes
  • Google prompts
  • Fill-in codes
  • A backup security key you've added to your account
  • A registered calculator where you chose not to be asked for a verification code

Of import: If you added Advanced Protection to your business relationship, you can just employ a fill-in security key. If y'all don't have a backup security central, follow the steps to recover your account.

If yous take another 2nd footstep

  1. Sign in to your Google Account with your password and your other 2nd step.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security key. You may want to get an extra cardinal you can keep in a safe place.
  4. Add the new cardinal to your account.

If you don't have some other second stride or forgot your password

Of import: 2-Step Verification requires an extra stride to testify yous ain an account. Because of this added security, it can take  3-5 business organization days for Google to make sure information technology'south you lot.

Follow the steps to recover your account. You'll be asked questions to confirm you own the  account.
Utilise these tips to answer as all-time you can.

  1. Y'all may exist asked:

    1. To enter an email address or phone number where you can be reached.
    2. To enter a code sent to your email accost or phone number. This code helps make sure you tin can admission that electronic mail address or phone number.

Require a security key as your second step

If you turn on 2-Footstep Verification and sign in on an eligible phone, you tin can get Google prompts. To brand a security primal your required second stride, enroll in Advanced Protection.

Revoke lost fill-in codes

If you lost your backup codes, you can revoke them and get new ones.

  1. Go to the 2-Footstep Verification section of your Google Account.
  2. Select Show codes.
  3. Select Go new codes.

You didn't get a verification code

  • You might have been sent a Google prompt instead. Learn why nosotros recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different about how you sign in, like your location, yous might not be able to get a verification code through text message.
  • If a text bulletin with a verification code was sent to your phone, brand certain your service plan and mobile device supports text message delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure yous have adequate internet connection when you try to get your codes.
  • If you get a voice call with a verification code sent to your phone, you become a voicemail if:
    • You tin't answer the call.
    • You don't have an adequate internet connection.

Tip: If y'all requested multiple verification codes, simply the newest one works.

My Google Authenticator codes don't piece of work

Information technology may be because the time isn't correctly synced on your Google Authenticator app.

To set the right time:

  1. On your Android device, get to the principal menu of the Google Authenticator app.

  2. Tap More thanMoreand then Settings and thenTime correction for codes and thenSync now.

On the side by side screen, the app confirms the fourth dimension has been synced. You should be able to sign in. The sync will but affect the internal time of your Google Authenticator app, and will not alter your device'south Engagement & Fourth dimension settings.

An app doesn't piece of work after you lot plough on 2-Step Verification

When yous turn on ii-Pace Verification, you may need to sign in to some apps over again.

Tip: If yous can't sign in to an app after you add 2-Pace Verification, you may demand to use an App Password.

Why you shouldn't utilize Google Vocalisation to get verification codes

If y'all use Google Voice to get verification codes, you could lock yourself out of your account.

For example, if you sign out of your Google Vocalization app, you might need a verification lawmaking to go back in. But, considering it'southward sent to your Google Voice, you can't get the code.

Piece of work, school, or other organization accounts

If you use an account through your work, schoolhouse, or other group that'south protected by 2-Step Verification, and you tin't sign in, you tin:

  • Utilise backup options.
  • Contact your administrator.

Link to set 2-Footstep Verification

Contact your admin.

You lot tin can't employ a second step to sign in

Apply a device yous marked as trusted and go to account recovery.

I can't sign in to my backup phone with text letters

This tin happen when there'due south something dissimilar virtually how you lot sign in, like your location. You lot may need to move to your chief phone, or another trusted device, to sign in to your backup phone.

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Source: https://support.google.com/accounts/answer/185834?hl=en

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